At Homes and Domes, we strive to provide our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a refund or exchange subject to the following terms:
Returns Eligibility:
- You may request a return or exchange within 15 days of receiving your order.
- To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
Refund Process:
- To initiate a return or exchange, please contact our customer service team at (03) 4804 6038 .
- Once your return is approved, you will be provided with instructions on how to return the item(s) to us.
- Upon receipt of the returned item(s), we will inspect them and notify you of the status of your refund or exchange.
- If approved, refunds will be processed within 15 business days and credited to the original method of payment.
Return Shipping:
- Customers are responsible for all return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
Exclusions:
- Certain items, such as custom-made or personalized products, may not be eligible for return or exchange unless defective or damaged upon receipt.
- Shipping and handling fees are non-refundable unless the return is due to a defect or error on our part.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt for assistance.
- We may require photographic evidence of the damage or defect to process a refund or exchange.
Refund Exceptions:
- Refunds may be subject to a restocking fee, which will be deducted from the refund amount.
Final Sale Items:
- Final sale items are non-refundable and cannot be returned or exchanged unless defective or damaged upon receipt.
By purchasing from Homes and Domes, you agree to abide by the terms of this refund and returns policy. If you have any questions or concerns, please contact us at sales@homesanddomes.com.au for assistance.
Thank you for shopping with us!